Front Office Staff - Customer Service Excellence at Jakarta Kyoai Medical Center

Join Jakarta Kyoai Medical Center as a Front Office Staff and become the welcoming face of our healthcare facility. In this pivotal role, you will ensure every patient and visitor receives exceptional, professional, and compassionate service from the moment they step through our doors. Located in the heart of Jakarta Pusat, our center is committed to providing top-notch healthcare services with a personal touch. As a Front Office Staff, you'll be the first point of contact, handling inquiries, scheduling appointments, and managing patient records using our state-of-the-art HIS (Hospital Information System) and PACS (Picture Archiving and Communication System). This is your chance to make a meaningful impact in the healthcare industry while growing professionally in a dynamic and supportive environment.

At Jakarta Kyoai Medical Center, we believe in fostering a culture of excellence and continuous learning. As a Front Office Staff, you'll have the opportunity to develop your skills in customer service, administrative tasks, and healthcare technology. With a team of dedicated professionals, you'll be part of a collaborative environment that values your contributions and supports your career growth. Join us and be a part of our mission to deliver exceptional healthcare services to our community.

If you're passionate about providing outstanding customer service in a healthcare setting and are ready to make a difference, we invite you to apply for the Front Office Staff position at Jakarta Kyoai Medical Center. We look forward to welcoming you to our team and helping you achieve your career goals in a rewarding and fulfilling environment.

📋 Tanggung Jawab Pekerjaan

• Greet and assist patients, visitors, and staff with a warm and professional demeanor.
• Handle incoming calls and inquiries, providing accurate information and directing calls to the appropriate departments.
• Schedule and manage patient appointments, ensuring efficient use of healthcare resources.
• Manage patient records and documents, maintaining accuracy and confidentiality.
• Assist in the check-in and check-out process, including billing and insurance verification.
• Coordinate with healthcare providers to ensure smooth operations and patient flow.
• Maintain a clean and organized front office area, following healthcare facility standards.
• Stay updated on healthcare policies, procedures, and industry trends to provide the best possible service.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in front office or customer service roles, preferably in a healthcare setting.
• Proficient in using HIS (Hospital Information System) and PACS (Picture Archiving and Communication System).
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills and attention to detail, with the ability to work in a fast-paced environment.
• Familiarity with Indonesian and English languages is a plus.
• Valid certification in customer service or related field is a plus.
• Ability to work shifts, including weekends and holidays, as required.
• Commitment to providing exceptional service and maintaining a positive attitude.

🛠️ Keahlian

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